Here are the answers to some common questions:

How do I purchase ringtones/graphics/games from ringophone.com? top

Ordering is simple! All you need is a credit card. U.S.A customers can also pay by check or bank transfer! You can purchase ringtones/graphics/games right now by clicking HERE.

After your purchase, you will receive a password that will enable you to download any ringtones or graphics you wish.

Can I use the Ringophone.com in any country? top
Yes, you can use Ringophone.com worldwide!

Can I send my ringtones/graphics/games to different telephone numbers? top

Yes! You can sent your ringtones anywhere you wish! Unlike other companies, we do not restrict your downloads to a single telephone number.

What types of phones are supported? top

We support the majority of mobile phones.

Real tones or Real Music ringtones are available for all brands (Nokia, Motorola, Sony-Ericsson, Sanyo and others) that support mp3 format. Consult your phone's manual. Internet connection must be included in your cellphone's subscription plan. Ask your carrier company to enable this service.

Mobile Games are available for the majority of mobile phones. In most game titles you can find additional information for the screen size of the game. For example the "Wallace And Gromit Adventures (176x220 )" game is for phones with screen size 176x220 pixels. If your phone's screen size differs, try one of the different version of the games listed under the "Also Available for:"
If you don't know your phone's screen size click here.

Polyphonic ringtones are available for all brands (Nokia, Motorola, Ericsson, Sanyo and others) that support polyphonic ringtones in MIDI or SP-MIDI format. Consult your phone's manual. Internet connection must be included in your cellphone's subscription plan. Ask your carrier company to enable this service.

How can I find out the model of my phone? top

You can find the model of your phone by following these steps:

• Switch off the phone and remove the battery.

• The model is printed on the white label inside your phone.

How can I find out the screen size of my phone? top

Click here to find out you phone's screen size

How long does it take for a ringtone to get to my phone? top

Usually within just seconds. When network traffic is unusually high, this process might take up some hours. Please be patient!
If your ringtone does not come automatically you can always download it manual using the instructions we provide to you after you sent the ringtone.

I never received a password/my password does not work top

My download link has arrived, but I can't find it on my cell phone. Where is it? top
The download link is in the body of a message that Ringophone sent to your cell phone. Depending on the make of your phone, this message will go to your text or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox", or simply "Push Inbox".

What do I do with the download link I received? top

1. Open the message Ringophone sent you.
2. Scroll down to the download link.
3. Click on the link and the download will start automatically.
4. When the download is finished, just save it.
Have fun with your product!

Important notice: Never click "interrupt" during the download! Wait until the download is finished.

 

I've downloaded an item to my phone but it doesn't work. Why? top
Some downloads may not be compatible with a particular phone. Please check your phone's documentation to ensure it is compatible with the file format you are attempting to download.

What are download credits? top
One download credit is equals with one ringtone or graphic or game download. To avoid account abuse, there is a limited number of 10 downloads per day. Every day you will have 10 new available downloads.

Are your ringtones legally licensed? top

Ringophone.com supports the music composers and pays copyright fees for all ringtone downloads. Ringophone.com has blanket licenses from the appropriate music publishers and performing rights from ASCAP (The American Society of Composers, Authors and Publishers.)

Ringophone.com makes every possible effort to identify the rights holder for each ringtone. However, if you are aware of any ringtones for which we do not hold the appropriate licenses, please e-mail legal@epinoisis.com. We would be happy to sign a typical licensing agreement and pay the appropriate fees.

How can I contact the Customer Support team? top

Please make sure that your question is not answered here before contacting our team. You can reach the Ringophone support team by clicking HERE.